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Ideas for Promoting a Small High Street Business

Jan 26 2016 | Written by : Al_Exical| 2 |
Salon marketing ideas

Big companies have their own way of getting customers and encouraging traffic to view their websites. These methods are well outlined, the use of social media and email marketing for example. For a small business that operates on high streets, it isn’t always practical to apply these marketing

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The Hacker’s Guide to Improving Customer Service

Jan 4 2016 | Written by : DrewM| 6 |
(c)Flickr/Creative Commons/Stavos

What separates good customer service from great customer service? Not much, as anyone who’s waited on hold for a few minutes too long knows. If you own a business that lives and dies by the way it treats its customers, you can’t afford anything less than excellent customer service. Fortunately,

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21st Century Customer Behavior – Being in Charge

Dec 4 2015 | Written by : Ethan Dunwill| 10 |
Words of Consumer Behavior with Chalk on Blackboard

Customers are clearly in charge now. They do the research; they check out a brand’s reputation; they are all over social media asking for recommendations; they are comparing products and prices within minutes. Gone are the days when traditional advertising of products and services brought customers

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5 Games to Motivate Call Center Agents

Dec 2 2015 | Written by : Shariq Toor| 4 |
5 Games to Motivate Call Center Agents

Who says your workplace has to be all work and no play? Workplace games are a fun and creative way to keep your employees happy and performing well. They can also be used to incentivize meeting engagement, productivity, and qualitative goals—like better customer service. Boring meetings and training

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YouTube can be a Proactive Customer Service Tool

Dec 2 2015 | Written by : Ernest Thompson| 17 |
customer service youtube marketing

Have you ever taken the time to think about how Youtube could be a serious time saver for your entire team if you use it for proactive customer service? We all know that as a solopreneur, or entrepreneur, that time is at a premium. If you could have some of your common customer complaints and questions

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The Center For Client Retention: Customer Experience Trends for 2016

Nov 29 2015 | Written by : Tom George| 8 |

The most successful weapon to fight customer attrition is creating a personalized customer experience that is unique to your business and the individual customer. According to Accenture, the “Switching Economy” is up 29 percent since 2010 as companies struggle to keep up with the non-stop customer.

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B2B vs. B2C – Different Customers – Different Strategies

Nov 24 2015 | Written by : Ethan Dunwill| 7 |

Marketing is all about the customer, not about you. And whether you are a B2B or a B2C marketer, the goal is the same – influencing potential customers that your product or service is the one they need and want. This is where the similarities end, however, because as you dig down to develop your strategies

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5 Ways To Welcome Visitors To Your Business Location

Nov 24 2015 | Written by : Larry Alton| 0 |

Sometimes first impressions are the only impressions that matter, and that type of influence is multiplied exponentially when it comes to your business. And because of this, one of the most important things for you to set up is the most welcoming entryway possible. There are a number of different ways

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A Complete Guide to Care about your Customers

Nov 8 2015 | Written by : Alicia Gray| 7 |
dealing with customers

Giving the best service to customers is like a game of chess. It is the combination of multiple moves that helps you win in the end. But the million dollar question is: Why give so much emphasis on caring about customers? Answer – A happy customer brings 3 more. An unhappy one tells million others

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Advice for Small Businesses to be More Efficient

Oct 20 2015 | Written by : Pano Savvidis| 2 |

  Efficiency is essential to ensuring your small business is successful. Customers are unlikely to return again and again if the service you offer is poor, delayed or slow. Follow the tips below to make sure your small business is as successful as possible: Document Delivery Many small businesses

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5 Tips for Making Great Presentations

Oct 2 2015 | Written by : Larry Alton| 3 |

People hate public speaking. Which means people hate making presentations. But depending on your job, or depending on some type of goal you want to accomplish reasonably, presenting skills are a must. So, to help you get organized in your endeavor to make a great impression with the tools that you have,

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Tips to boost your sales success tweaking sales process

Sep 23 2015 | Written by : Mariqua| 2 |

As soon as businesses start to focus on expansion, sales leaders need new strategies to increase win rates. Key business experts and analysts report that more than one trillion dollars is spent on sales forces to make them more effective and productive every year. Indeed, the profitability considerably

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