All things related to CRM and customer relations including PR

How to Build Your Brand

Apr 4 2015 | Written by : Courtney Donahue| 0 |
brand

If you own a small to medium sized business, one of the things that you need to do is to clearly establish your brand. By doing so, you will attract more new and repeat customers. There are a few things to keep in mind when attempting to create your brand marketing strategies. View image | gettyimages.com It

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Is Customer Service a Marketing Tool? Yes!

Feb 27 2015 | Written by : Karen Repoli| 0 |

As a service provider, customers are your lifeblood. Without them, there is no one to take advantage of your expertise. Many entrepreneurs get it wrong. They think about customer satisfaction from a defensive position instead of approaching it from the offensive. When you make customer service a priority,

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How Construction Companies Use Social Media

Feb 24 2015 | Written by : Pamela Hudson| 0 |
How Construction Companies Use Social Media

Social media was once only used to promote self-expression and stay in touch with old friends and family, but now it has evolved into one of the prime sources for advertising. Many businesses have now reached a point where they own and operate their own Facebook pages, Twitter accounts and Pinterest

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3 Customer Service Points Your Business Can’t Ignore For 2015

Jan 28 2015 | Written by : joy chatterjee| 0 |
3 Customer Service Points Your Business Can’t Ignore For 2015

Customer service is undoubtedly the cornerstone of any business, and yours is no exception. You may well sell the best product or service available on the market, but if your customer service just isn’t up to scratch, then nor are you!According to the below infographic by DMC, customer service has

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Why You Should Ignore “Expert” Lists

Jan 19 2015 | Written by : Mandy Edwards| 0 |
Why You Should Ignore -Expert- Lists

I’m having a love/hate relationship with the social media industry right now. I’ll be a big girl and admit it. What am I talking about? “Expert” lists. For all the value they can bring, I love them and for the negative they also bring, well, they suck. Before I go any further, let me say this.

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Role of Managers

Jan 7 2015 | Written by : Alicia Jones| 0 |

We should know that management has many dimensions. Like Halvorson’s whose primary attempt to design and render fabrics was successful since he developed a product, which the market desired. Still, he was incapable of meeting customers’ demands. It is only because of lack of managerial skills in

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How to Attract and Keep Customers for a Small Business

Dec 9 2014 | Written by : Diana Smith| 0 |
image 1

If you have a small business it is unlikely that you will want to pay for marketing experts or your budget for them is not that big and shiny. However, that doesn’t mean that you don’t need help with attracting and keeping the customers and new clients. It is very important that you have returning

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The Most-Common Reasons Customers Leave

Nov 10 2014 | Written by : Luke| 0 |
The Most-Common Reasons Customers Leave

When your business starts to lose customers, you need to take drastic action. It is naive to think that losing business is not your fault. Somewhere along the line, you have made a huge mistake. That mistake has cost you customers and revenue. That means that you are losing out when it comes to your

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Does Social Media Hype Pan Out?

Oct 28 2014 | Written by : Mandy Edwards| 0 |
Does Social Media Hype Pan Out

Even though I have not seen the whole movie, I am a big fan of Pixar’s Up. There is a scene that perfectly describes social media and how businesses perceive social media marketing… the characters come across a talking dog. While the dog is talking, all of a sudden he yells “SQUIRREL!”

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Should My Company Change Its Customer Service Bad Habits?

Oct 13 2014 | Written by : Larry Alton| 0 |
Should My Company Change Its Customer Service Bad Habits?

It seems like such a common sense thing to do. If your customer service is bad, improve your customer service for the sake of your customers and your business. Make that special effort to fulfill orders, ship things on time, or to at least go a little out of your way to make your customers feel like

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4 Ways a Custom App Can Revitalize Customer Relationships

Oct 13 2014 | Written by : Larry Alton| 0 |

When you’re looking for ways to reignite your online traffic and strengthen relationships across new and old connections, start thinking about a custom app. Your might be able to better meet the needs of your clientele by connecting with them directly via a mobile app. This is a more intimate process

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Top Twitter Chats to Take Part In

Oct 10 2014 | Written by : Mandy Edwards| 0 |
Top Tweet Chats

I love Twitter. I love Tweet Chats even more. Tweet Chats allows you to have short, fast and fun conversations with people around a certain topic. Recently, Brian Fanzo of Broadsuite put together a great list of the top 16 Tweet Chats that help to build communities. Building communities takes time and

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