As much as I agree UX is the key it is interesting how hard it is to sell. I’m working on new language to help create a clear benefits idea in a buyer’s min and this article helps. Thanks Axelle. Marty *** Two words come to mind here: mission, and purpose. Jesse James Garrett, author [...]
Founder and CEO of Internet Billboards pioneering inbound advertising. An avid content curator who enjoys finding digital gems out there in cyberspace and sharing them with others. You can also find me here http://www.scoop.it/t/internetbillboards
Via Scoop.it – Enterprise Social Media “Think about a piggy bank, which is like a security system for a world where you’re the burglar. In purchasing a piggy, you’re paying $10 to protect $22 in spare change from your own hands.” Distinguish between the “shoulds” and the “wants” of your customers and achieve better [...]
Mike’s background includes experience as an IT Program Manager, Chief Technology Officer for a startup, Vice President of Strategic Planning for an Internet incubator, Senior Project Manager at the Nielsen Company, and as an independent Emerging Technology Strategy Consultant. During his 15-year career at the Nielsen Company in the marketing research business, he helped set Dun & Bradstreet's Internet strategy and developed the vision that resulted in the consumer packaged goods industry's first Web application in early 1995. With his own company, StratVantage Consulting, Mike helped Sterling Commerce create their eCommerce strategy and has helped senior leaders understand and connect rapidly changing new technologies with the organization’s existing strategy.
An interesting success and perhaps some ideas for improving your service or approach. As we can see, the possibilities are limitless [note Martin Gysler]. Everyone knows what it’s like calling a company’s customer service department: If you’re unlucky, you’re routed to Asia where an outsourced staff member reads a script in halting English. Online retailer [...]
I am a NETWORKER and SOCIAL MEDIA GEEK. Entrepreneur and autodidact, I like freedom, talk about interesting stuff, music, travel, lifestyle and much more!
Active as entrepreneur and convinced autodidact for over twenty years, I choose since many years networking and social media activities.
Throughout this long period I was active in the commercial sector; insurance, real estate, health, well-being..., a wide range of knowledge, where I gained a lot of experience, expertise and know-be! Today, my main objective is to develop a global activity (Networking - Social Media - People Building) with people who have the same vision of life and quality of life to have success together!
If you need support to develop a strategy for your online presence, feel free to CONTACT ME!
Via Scoop.it – internetbillboards There’s a lot to be learned from how the big brands handle their customers on social media channels. These 9 examples should be part of your customer service playbook. Rohit Bhargava is SVP of global digital strategy at Ogilvy, an award-winning marketing blogger and the best-selling author of Personality Not [...]
Founder and CEO of Internet Billboards pioneering inbound advertising. An avid content curator who enjoys finding digital gems out there in cyberspace and sharing them with others. You can also find me here http://www.scoop.it/t/internetbillboards
Via Scoop.it – Social Business Trends There are four major players in the customer relationship management market: SAP, Siebel, Microsoft, and Salesforce.com. Their market share differences are negligible. (This article is the counterpoint to an analysis by David Strom here.) But this week, only one was behaving like it has the formula to dominate the [...]
Founder and CEO of Internet Billboards pioneering inbound advertising. An avid content curator who enjoys finding digital gems out there in cyberspace and sharing them with others. You can also find me here http://www.scoop.it/t/internetbillboards
Via Scoop.it – Designing designed customer service Planning a Customer Self-Service Community Using Distributed Leadership http://t.co/NvkfMLY… Show original Related Reading: BMV Quantum Subliminal CD Customer Service: Improve Client Satisfaction (Ultrasonic Subliminal Series)Program your subconscious mind to improve customer service and customer satisfaction. Create amazing results using state-of-the-art subliminal and bra… Read More > Likeable Social [...]
Founder and CEO of Internet Billboards pioneering inbound advertising. An avid content curator who enjoys finding digital gems out there in cyberspace and sharing them with others. You can also find me here http://www.scoop.it/t/internetbillboards
Via Scoop.it – internetbillboards Amidst all the positive buzz Morton’s steak house generated with its delivery of a steak to Peter Shankmanat an airport baggage claim, there’s also a fair amount of criticism, dismissal and snark.In case you missed the story, Peter (founder of HARO, social media A-lister and all-around good guy) tweeted jokingly to [...]
Founder and CEO of Internet Billboards pioneering inbound advertising. An avid content curator who enjoys finding digital gems out there in cyberspace and sharing them with others. You can also find me here http://www.scoop.it/t/internetbillboards
A few Highlights Today In Customer Relationship Management Get Satisfaction raises $10M to go global with its social CRM Social CRM company Get Satisfaction has raised a $10 million second round of funding. The company’s online community customer-service platform lets brands create online communities where their customers can post questions, comments, and complaints about the [...]
Founder and CEO of Internet Billboards pioneering inbound advertising. An avid content curator who enjoys finding digital gems out there in cyberspace and sharing them with others. You can also find me here http://www.scoop.it/t/internetbillboards
