Aug 15, 2013

Check Out The Extreme Lengths Airbnb Will Go To In Order To Please Customers
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Written by : Tom George| 2 | Fashion

Airbnb treehouse

Airbnb Airbnb’s famous Tiny Fern treehouse in Lincoln, Vt. Airbnb recently beefed up its customer service staff with a team of 50 investigative agents who track down guests who abuse their hosts’ generosity. The move came after the company got tired of seeing its brand name associated with a tiny number of horror stories, in which people’s homes are trashed by unruly guests, that are not representative of most experiences. (We covered one, in which a $2.5 million condo was trashed in Toronto , a couple of weeks ago.) Airbnb also offers hosts a $1 million guarantee against rental disasters.

“The initial Airbnb customer service operation was humble: one guy and his cell phone. The guy, in fact, was Joe Gebbia, one of the company’s founders. Whenever a customer had a problem, they’d call the customer service line, get patched through to Gebbia’s phone, and he’d work with them to […]

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Tom George

Founder and CEO of Internet Billboards. A futurist and serial entrepreneur, as well as a professional fitness trainer, martial artist, and business strategist. Helped to develop inbound advertising. An avid content curator who enjoys finding those digital gems out there in cyberspace and sharing them with others.
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Content Curator

Tom George

Founder and CEO of Internet Billboards. A futurist and serial entrepreneur, as well as a professional fitness trainer, martial artist, and business strategist. Helped to develop inbound advertising. An avid content curator who enjoys finding those digital gems out there in cyberspace and sharing them with others.

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