Helmed by former Microsoft VP Darren Huston, Booking is raising the benchmark for customer service satisfaction, and Huston is also tasking the team with mining a complex amount of data, in a project called The Booking Truth. By fully understanding travelers’ specific needs and desires, Booking can proactively work to build new paradigms—starting with the way guests interact with the Booking site itself, to the way hotels treat their guests. The zealous Booking team prides itself on pandering to nontraditional situations and enriching travel experiences—and they lovingly dub this mission to nail it every time The Delight of Right.
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