May 31, 2013

Business Communication: The Challenge of Talking vs Listening
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Boot Camp 2009

Boot Camp 2009 (Photo credit: LunaWeb)

We have all been in this situation before, and it’s embarrassing to have to learn the hard way…that sometimes you have to stop speaking and start listening. I often hear the expression that people have “One of these {points to mouth} and two of these {points to ears} for a good reason.” How true is that?

I completely sympathize with the author of this post, Dean Hyers, and certainly feel his pain. He does a very good job of listing and discussing ten common mistakes people make with talking/listening, as well as steps to correct those mistakes. Very good reminders for us all!  ~ Jenn

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Today’s post burns as I write it, because my team (under my leadership) failed to know when to talk versus listen during a meeting with a VIP client.

 

Read the entire article here:

via Talk vs Listen – Sales/Service Business Communication Skills.

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Jennifer G. Hanford

Jennifer G. Hanford is the owner and managing director of j+ Media Solutions, which offers social and content solutions for businesses of all sizes. She also contributes articles for SteamFeed and Social Media Club.
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Jennifer G. Hanford

Jennifer G. Hanford is the owner and managing director of j+ Media Solutions, which offers social and content solutions for businesses of all sizes. She also contributes articles for SteamFeed and Social Media Club.

More Curations by Jennifer G.