May 6, 2013

Customer service on Facebook: 4 examples to copy
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In 2013, the expression “Time is of the essence” has never mattered  more!

“Online shoppers love going on Facebook to contact merchants about orders, or even complain about a bad experience.

But having a complaint appear on a Facebook page for all of the world to see can be pretty scary for ecommere store owners. The good news is there’s a huge upside – responding and resolving the issue properly and quickly can create loyal fans who trust that you will take care of any problems that arise.

Here are 4 examples of excellent customer service on Facebook. Adopt these smart strategies to your own social media customer service plan and you’ll turn complainers into brand champions.”

4 Examples of Excellent Customer Service on Facebook — Ecommerce Blog by Shopify.

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Cendrine Marrouat

Cendrine Marrouat is a social media journalist, blogger, coach, curator, and author living in Canada. She is also the founder of Social Media Slant , a blog focusing on social media tips, tools, stats, and news for small businesses and solo-entrepreneurs.

On March 6, 2012, Cendrine released The Little Big eBook on Blogging: 40 Traffic Generation Tips, a comprehensive resource that provides bloggers of all levels with essential information and precise guidance to attract quality traffic to their blogs. She is currently working on an eBook on social media strategies.
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Cendrine Marrouat

Cendrine Marrouat is a social media journalist, blogger, coach, curator, and author living in Canada. She is also the founder of Social Media Slant , a blog focusing on social media tips, tools, stats, and news for small businesses and solo-entrepreneurs. On March 6, 2012, Cendrine released The Little Big eBook on Blogging: 40 Traffic Generation Tips, a comprehensive resource that provides bloggers of all levels with essential information and precise guidance to attract quality traffic to their blogs. She is currently working on an eBook on social media strategies.

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