From the article:
“The “observer effect” is one of the strangest principles of quantum mechanics. The act of observing a quantum particle determines whether it is a wave or a particle. Before an actual observation, it is either or both, but once it is observed, it will be one or the other.
Similarly, obtaining voice-of-customer feedback is not as easy as surveying your customers to ask their opinions, because the act of asking the customer will contaminate your results. Not that surveys don’t produce useful data, but genuine voice-of-customer feedback is subject to its own “observer effect.””
Content Curator Cendrine Marrouat
Cendrine Marrouat is a journalist, blogger, content curator, and author located in Canada. She is the founder of Creative Ramblings, a social media blog focusing on entrepreneurs and small businesses, and teaches classes on social media 101. Her latest release, "The Little Big eBook on Blogging: 40 Traffic Generation Tips," is a comprehensive resource that provides bloggers of all levels with essential information and precise guidance to attract quality traffic to their blogs.