In business, the online and offline worlds follow the same rules. It has always been about the needs of audiences before businesses’.
Will 2013 be the year when all businesses wake up to this reality?
“In our Outlook 2013 series, a colleague of mine, Jacques Bughin, had an interesting piece about customer experience. He made the excellent point that in a time where people can check prices easily and use all sorts of third party platforms to research products, customer experience is becoming an important way to differentiate yourself and get (and keep) more customers.”
Tags: Customer service
On March 6, 2012, Cendrine released The Little Big eBook on Blogging: 40 Traffic Generation Tips, a comprehensive resource that provides bloggers of all levels with essential information and precise guidance to attract quality traffic to their blogs. She is currently working on an eBook on social media strategies.
Latest posts by Cendrine Marrouat (see all)
- Tips and resources to understand and use Google Authorship - February 26, 2014
- Should I use social media to sell my products? - February 25, 2014
- This Man’s $600,000 Facebook Disaster Is A Warning For All Small Businesses - February 23, 2014