Jan 26, 2013

The importance of customer experience in 2013
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Written by : Cendrine Marrouat| 0 | Business

In business, the online and offline worlds follow the same rules. It has always been about the needs of audiences before businesses’.

Will 2013 be the year when all businesses wake up to this reality?

“In our Outlook 2013 series, a colleague of mine, Jacques Bughin, had an interesting piece about customer experience. He made the excellent point that in a time where people can check prices easily and use all sorts of third party platforms to research products, customer experience is becoming an important way to differentiate yourself and get (and keep) more customers.”

Customer experience is your ticket to growth in 2013 | LinkedIn.

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Cendrine Marrouat

Cendrine Marrouat is a social media journalist, blogger, coach, curator, and author living in Canada. She is also the founder of Social Media Slant , a blog focusing on social media tips, tools, stats, and news for small businesses and solo-entrepreneurs.

On March 6, 2012, Cendrine released The Little Big eBook on Blogging: 40 Traffic Generation Tips, a comprehensive resource that provides bloggers of all levels with essential information and precise guidance to attract quality traffic to their blogs. She is currently working on an eBook on social media strategies.
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Cendrine Marrouat

Cendrine Marrouat is a social media journalist, blogger, coach, curator, and author living in Canada. She is also the founder of Social Media Slant , a blog focusing on social media tips, tools, stats, and news for small businesses and solo-entrepreneurs. On March 6, 2012, Cendrine released The Little Big eBook on Blogging: 40 Traffic Generation Tips, a comprehensive resource that provides bloggers of all levels with essential information and precise guidance to attract quality traffic to their blogs. She is currently working on an eBook on social media strategies.

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