Non-Invasive Voice-of-Customer Feedback

0 Flares Facebook 0 Twitter 0 LinkedIn 0 Email -- Google+ 0 StumbleUpon 0 0 Flares ×

From the article:

“The “observer effect” is one of the strangest principles of quantum mechanics. The act of observing a quantum particle determines whether it is a wave or a particle. Before an actual observation, it is either or both, but once it is observed, it will be one or the other.

Similarly, obtaining voice-of-customer feedback is not as easy as surveying your customers to ask their opinions, because the act of asking the customer will contaminate your results. Not that surveys don’t produce useful data, but genuine voice-of-customer feedback is subject to its own “observer effect.””

Non-Invasive Voice-of-Customer Feedback | LinkedIn.

0

Google+0Facebook0Twitter0LinkedIn0Pinterest0buffer

Content Curator Cendrine Marrouat

Cendrine Marrouat is a social media journalist, blogger, coach, curator, and author living in Canada. She is also the founder of Social Media Slant , a blog focusing on social media tips, tools, stats, and news for small businesses and solo-entrepreneurs. On March 6, 2012, Cendrine released The Little Big eBook on Blogging: 40 Traffic Generation Tips, a comprehensive resource that provides bloggers of all levels with essential information and precise guidance to attract quality traffic to their blogs. She is currently working on an eBook on social media strategies.

Fresh Curations

Bringing the facility of Record Screen Mac

There might be several reasons for one to take recordings of Mac screen like creating a demonstration of software for work, preparing a presentation for school or just … [Read More...]

Water Damage Is One of the Most Dangerous Hazards inside a Building

It is very important to take care of water damage inside a home or commercial building. Damp floors, walls and ceilings can become suitable environments for mold, mildew and … [Read More...]

More curations from this category:

Car Rentals for $15 per day
0 Flares Facebook 0 Twitter 0 LinkedIn 0 Email -- Google+ 0 StumbleUpon 0 0 Flares ×