Non-Invasive Voice-of-Customer Feedback

0 Flares Facebook 0 Twitter 0 LinkedIn 0 Email -- Google+ 0 StumbleUpon 0 0 Flares ×

From the article:

“The “observer effect” is one of the strangest principles of quantum mechanics. The act of observing a quantum particle determines whether it is a wave or a particle. Before an actual observation, it is either or both, but once it is observed, it will be one or the other.

Similarly, obtaining voice-of-customer feedback is not as easy as surveying your customers to ask their opinions, because the act of asking the customer will contaminate your results. Not that surveys don’t produce useful data, but genuine voice-of-customer feedback is subject to its own “observer effect.””

Non-Invasive Voice-of-Customer Feedback | LinkedIn.

0

Google+0Facebook0Twitter0LinkedIn0Pinterest0buffer

Content Curator Cendrine Marrouat

Cendrine Marrouat is a social media journalist, blogger, coach, curator, and author living in Canada. She is also the founder of Social Media Slant , a blog focusing on social media tips, tools, stats, and news for small businesses and solo-entrepreneurs. On March 6, 2012, Cendrine released The Little Big eBook on Blogging: 40 Traffic Generation Tips, a comprehensive resource that provides bloggers of all levels with essential information and precise guidance to attract quality traffic to their blogs. She is currently working on an eBook on social media strategies.

Fresh Curations

weightloss

Get Into Shape and Look Great By Getting Rid Of That Extra Bodyweight

To look good and stay fit you must have joined a gym or started some healthy diet, which would help you lose weight and get in shape, but even after all your efforts, you just … [Read More...]

1121

Gold Coast Is Waiting For You with Fabulous Events and Engaging Activities This November

Gold Coast keeps the tourists entertained with loads of fascinating activities and events throughout the year. This premier entertainment ground is known for its fabulous … [Read More...]

More curations from this category:

Car Rentals for $15 per day
0 Flares Facebook 0 Twitter 0 LinkedIn 0 Email -- Google+ 0 StumbleUpon 0 0 Flares ×