Dec 9, 2012
When it comes to customer complaints, Twitter is one of the platforms of choice. The companies that understand that end up winning the race.
In this article, Jeff Jacobs shares his recent experience with Culver’s, a Wisconsin-based chain that turned a mistake into an opportunity.
Square Peg…. – Is Twitter Your #Complaint Platform of Choice? While 70% of Companies Ignore, @Culvers is listening..
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More Curations by Cendrine
Cendrine Marrouat is a social media journalist, blogger, coach, curator, and author living in Canada. She is also the founder of Social Media Slant , a blog focusing on social media tips, tools, stats, and news for small businesses and solo-entrepreneurs.
On March 6, 2012, Cendrine released The Little Big eBook on Blogging: 40 Traffic Generation Tips, a comprehensive resource that provides bloggers of all levels with essential information and precise guidance to attract quality traffic to their blogs. She is currently working on an eBook on social media strategies.