Oct 17, 2012

The Reality of The Impatient Customer
Share

Written by : Cendrine Marrouat| 0 | Business

Jason Falls

Did you know that customers now expect companies to help them within the first five minutes of their calling customer service?

Very interesting article from Jason Falls!

“It’s not just the telephone support consumer that indicates impatience is the soup of the day for customers. The most recent data from The Social Habit confirms that those who reach out for support through social channels want that help here and now. One third of American social media users who have tried to contact a company on social media for service or support say they expect a response from a company within 30 minutes.”

http://www.socialmediaexplorer.com/digital-marketing/the-reality-of-the-impatient-customer

Tags:

Cendrine Marrouat

Cendrine Marrouat is a social media journalist, blogger, coach, curator, and author living in Canada. She is also the founder of Social Media Slant , a blog focusing on social media tips, tools, stats, and news for small businesses and solo-entrepreneurs.

On March 6, 2012, Cendrine released The Little Big eBook on Blogging: 40 Traffic Generation Tips, a comprehensive resource that provides bloggers of all levels with essential information and precise guidance to attract quality traffic to their blogs. She is currently working on an eBook on social media strategies.
0

Content Curator

Cendrine Marrouat

Cendrine Marrouat is a social media journalist, blogger, coach, curator, and author living in Canada. She is also the founder of Social Media Slant , a blog focusing on social media tips, tools, stats, and news for small businesses and solo-entrepreneurs. On March 6, 2012, Cendrine released The Little Big eBook on Blogging: 40 Traffic Generation Tips, a comprehensive resource that provides bloggers of all levels with essential information and precise guidance to attract quality traffic to their blogs. She is currently working on an eBook on social media strategies.

More Curations by Cendrine