This mystery is due to two main factors. One is the fact that understanding off-site social activity, where marketers lack a data set as robust as they receive on their own website, is a challenge. The other is that despite social media itself not being new, it’s still an emerging (and fragmented) marketing channel and frequently lacks clear objectives/conversion goals from brands.
Link: 4 Ideas for Better Social Media Measurement via mashable.com
Content Curator Tom George
Head of Inbound Advertising North America at Internet Billboards. Pioneering inbound advertising as well as an avid content curator who enjoys finding those digital gems out there in cyberspace and sharing them with others.