Jun 13, 2012

Social Media Isn’t Free and Neither Am I | MackCollier.com – Social Media Training and Consulting
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Amazingly, this story I’m about to tell happens about once a week, and it’s usually coming from a large brand.

A week or so ago I got an email from the director of corp comm for a decent-sized company. She had read a post I wrote on responding to negative feedback from customers, and that’s what she needed help with. She told me that her company had been dealing with a customer stemming from an issue in 2008. Since that time, they claimed the customer had repeatedly complained about their service, the company claimed it had tried to work with the customer, but the customer continued to post negative comments on its Facebook page, etc. I was even given a word doc with exchanges between the customer and the chain.

See on www.mackcollier.com

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Cendrine Marrouat

Cendrine Marrouat is a social media journalist, blogger, coach, curator, and author living in Canada. She is also the founder of Social Media Slant , a blog focusing on social media tips, tools, stats, and news for small businesses and solo-entrepreneurs.

On March 6, 2012, Cendrine released The Little Big eBook on Blogging: 40 Traffic Generation Tips, a comprehensive resource that provides bloggers of all levels with essential information and precise guidance to attract quality traffic to their blogs. She is currently working on an eBook on social media strategies.
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  • Hi Cendrine,

    Nice find I also left a comment on his blog. We should see what develops by curating this blog regularly and let content producers like him know the value in being curated on Internet Billboards. Also we will be having Twitter chats for a one hour time durations starting soon. We will use #curationchat I will just go a head and get it started.

    • I agree, Tom!

      I look forward to the Twitter chats. They should help us get to know one another and build positive relationships!

      I noticed that shares from Internet Billboards are indexed quite high in search engines. You did a great job with this site, Tom!

      By the way, I haven’t forgotten you for the guest post. I am slowly but surely getting back into the grove of things!


Content Curator

Cendrine Marrouat

Cendrine Marrouat is a social media journalist, blogger, coach, curator, and author living in Canada. She is also the founder of Social Media Slant , a blog focusing on social media tips, tools, stats, and news for small businesses and solo-entrepreneurs. On March 6, 2012, Cendrine released The Little Big eBook on Blogging: 40 Traffic Generation Tips, a comprehensive resource that provides bloggers of all levels with essential information and precise guidance to attract quality traffic to their blogs. She is currently working on an eBook on social media strategies.

More Curations by Cendrine