Check Out The Insane Lengths Zappos Customer Service Reps Will Go To
An interesting success and perhaps some ideas for improving your service or approach. As we can see, the possibilities are limitless [note Martin Gysler].
Everyone knows what it’s like calling a company’s customer service department: If you’re unlucky, you’re routed to Asia where an outsourced staff member reads a script in halting English.
Online retailer Zappos, by contrast, has 500 employees in a call center in Las Vegas who have all received seven weeks of training on how to make customers happy. The company (now a unit of Amazon) has been called “insane” and “fanatical” for the way it will do anything to please its customers. The stories are legendary, and are a key part of its brand:In 2011, Zappos sent flowers to a woman who ordered six different pairs of shoes because her feet were damaged by harsh medical treatments.Read more: http://www.businessinsider.com/zappos-customer-service-crm-2012-1#ixzz1jbomFOQy
Via www.businessinsider.com
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Content Curator Martin Gysler
I am a NETWORKER and SOCIAL MEDIA GEEK. Entrepreneur and autodidact, I like freedom, talk about interesting stuff, music, travel, lifestyle and much more! Active as entrepreneur and convinced autodidact for over twenty years, I choose since many years networking and social media activities. Throughout this long period I was active in the commercial sector; insurance, real estate, health, well-being..., a wide range of knowledge, where I gained a lot of experience, expertise and know-be! Today, my main objective is to develop a global activity (Networking - Social Media - People Building) with people who have the same vision of life and quality of life to have success together! If you need support to develop a strategy for your online presence, feel free to CONTACT ME!
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