Jan 16, 2012

Check Out The Insane Lengths Zappos Customer Service Reps Will Go To
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An interesting success and perhaps some ideas for improving your service or approach. As we can see, the possibilities are limitless [note Martin Gysler].
Everyone knows what it’s like calling a company’s customer service department: If you’re unlucky, you’re routed to Asia where an outsourced staff member reads a script in halting English.
Online retailer Zappos, by contrast, has 500 employees in a call center in Las Vegas who have all received seven weeks of training on how to make customers happy. The company (now a unit of Amazon) has been called “insane” and “fanatical” for the way it will do anything to please its customers. The stories are legendary, and are a key part of its brand:In 2011, Zappos sent flowers to a woman who ordered six different pairs of shoes because her feet were damaged by harsh medical treatments.Read more: http://www.businessinsider.com/zappos-customer-service-crm-2012-1#ixzz1jbomFOQy
Via www.businessinsider.com

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Martin Gysler

I am a NETWORKER and SOCIAL MEDIA GEEK. Entrepreneur and autodidact, I like freedom, talk about interesting stuff, music, travel, lifestyle and much more!

Active as entrepreneur and convinced autodidact for over twenty years, I choose since many years networking and social media activities.

Throughout this long period I was active in the commercial sector; insurance, real estate, health, well-being..., a wide range of knowledge, where I gained a lot of experience, expertise and know-be! Today, my main objective is to develop a global activity (Networking - Social Media - People Building) with people who have the same vision of life and quality of life to have success together!

If you need support to develop a strategy for your online presence, feel free to CONTACT ME!

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Content Marketing Podcast
A Great Resource on Content Marketing!

Content marketing isn't just a buzzword—it’s the key to reaching today’s sophisticated consumer.

“Content doesn't interrupt, it attracts. And it is attracting advertisers in droves.”Advertising Age, 2/27/12

  • Yes Tom, that’s right, CRM are really the most important in business… I hope that everybody has understood this… 🙂

  • Thanks for sharing this today Martin. I am going to have to make some time to read this later. I know that CRM or customer relationship management is really moving at a great pace. It is all about making the customer feel appreciated and important. I also got your reply to my email so thank you.


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Martin Gysler

I am a NETWORKER and SOCIAL MEDIA GEEK. Entrepreneur and autodidact, I like freedom, talk about interesting stuff, music, travel, lifestyle and much more! Active as entrepreneur and convinced autodidact for over twenty years, I choose since many years networking and social media activities. Throughout this long period I was active in the commercial sector; insurance, real estate, health, well-being..., a wide range of knowledge, where I gained a lot of experience, expertise and know-be! Today, my main objective is to develop a global activity (Networking - Social Media - People Building) with people who have the same vision of life and quality of life to have success together! If you need support to develop a strategy for your online presence, feel free to CONTACT ME!

More Curations by Martin