Via Scoop.it – internetbillboards
Amongst the 45,000 people, the hundreds of sessions, the awe-inspiring keynotes and Metallica’s axe, Dreamforce 2011 was a conversation hub. And within these conversations came a chat between Brian Solis and our own Marcel LeBrun about the future of social media monitoring.
The highlights: There is an evolution of the brand mindset from fearing the social conversations to joining them. It’s the “uh oh” moment to the “ah ha” moment.With customers having more control of the message and the conversation, how can brands adapt?The future is vast when it comes to taking on this new way of listening, understanding and engaging in conversations. Will it take years to figure out?
Latest posts by Tom George (see all)
- New Digital Trends In Today’s Smartphone-Obsessed World - September 6, 2016
- 5 Things a Recruiter Looks for in a Resume - August 30, 2016
- Obtaining Legal Immunity for Pet Cohabitation - August 30, 2016