Via Scoop.it – Social Business Trends
There are four major players in the customer relationship management market: SAP, Siebel, Microsoft, and Salesforce.com. Their market share differences are negligible. (This article is the counterpoint to an analysis by David Strom here.) But this week, only one was behaving like it has the formula to dominate the market. Salesforce has the ingredients. It lacks the recipe.
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